Bookings FAQ
How booking, payment and refunds work on Go South Pacific
The booking process
▸How do I book a flight or hotel?
Search the Flights or Hotels page, pick your option and press Select. On the booking page you choose your cabin, seat or room type, add passenger details and see the full price before you pay. After payment is verified, your ticket is issued and emailed to you.
▸Do I need an account to book?
No — you can book as a guest. You'll receive a My trip link with your confirmation, and the ticket email doubles as your record. If you sign up later with the same email, your past bookings appear on your dashboard.
▸What happens after I pay?
For card and PayPal payments, our system verifies the payment with the provider and issues your ticket automatically — usually within minutes. Bank transfer and Wise QR payments are issued once our staff approve your uploaded receipt.
▸How do I access my booking later?
Open the My trip link from your confirmation, use My trip in the footer to look it up, or sign in to your account to see all your bookings.
Payments
▸Which payment methods do you accept?
Card payments run through Stripe's secure checkout. We also accept PayPal, Wise QR and Tisa Bank transfer or QR (PAPUAmart.com Limited, BSB 068-001, SWIFT TSLSPGPP, Port Moresby — account number on request).
▸When am I charged?
At checkout, as part of the booking flow. The total shown on the booking page is the price you pay — the server re-checks live fares before payment so there are no surprises.
▸Is my card details safe?
Yes. Card payments happen on the provider's secure page and we never see or store your card number.
▸I'm booking for an agency. Is it different?
Agency bookings are placed as a request. Our staff approve the trip first, then the client pays through a secure shared payment link.
Refunds and changes
▸What is your refund policy?
Refunds follow the fare rules and cancellation policy shown at checkout — every fare has its own rules set by the airline or hotel. The policy for your booking is displayed before you pay.
▸How do I request a refund or cancel?
Use the Request a refund page in the footer, or contact our staff. Once approved, card and PayPal refunds are processed back to your original payment method; bank transfer refunds are paid to your account.
▸Can I change my booking?
Changes depend on the fare rules of your ticket. Contact us as early as possible and our staff will tell you exactly what is possible and what it costs.
▸My payment shows as taken but no ticket — what now?
This usually means verification is still running. Give it a few minutes and check your email. If nothing arrives, contact staff with your booking reference and we'll sort it out.
Contacting staff
▸How do I reach a human?
Email wantoktrips@gmail.com or call +675 7421 5488. We're based in Port Moresby and our staff handle every booking personally.
▸My booking needs approval — why?
Agency and receipt-based bookings (bank transfer, Wise QR) are checked by staff before payment or ticketing. We'll confirm by email once it's approved.
▸Can you help plan a whole trip?
Yes — try the AI Trip Planner for an instant plan, or contact our staff for a personalised itinerary with real flights and hotels.
Still need help?
Our Port Moresby team is happy to assist.